Advice and support when you need it. Without the hourly charges.
LiveAdvisor is the ultimate support resource for small to medium sized businesses. We believe that you should have access to experienced advisors who know your business and can help at a moment’s notice without the fear of being charged by the minute.
Our approach is to help you put out the little spot fires before they become a raging bush fire through lack of action. LiveAdvisor gives you the peace of mind to confidently run your business.
LiveAdvisor is included in every mi-fi Business Essentials Plan.
This sounds too good to be true… how can you provide unlimited support for Business Essentials Plan clients?
We’re fair and we’ve found our clients are as well. We are invested in educating you and committed to solving problems so that they don’t come up again. We support a reasonable number of queries per client and we will let you know if you’re stretching the friendship.
What is the difference between support from mi-fi vs support from an application vendor.
Whilst many applications, like Xero, provide support it is limited to how to use their own application rather solving problems which are specifically related to your business workflows or accounting circumstances. They also rarely provide phone support which in some cases is preferable.
Our team provide support that takes into account the specific circumstances of your situation and also brings expert accounting and broad technology knowledge. We are accessible by phone and email so that you can get a quick resolution to your problem.
Are there limits to the queries and tasks you will support?
To help make sure we can keep all of our clients happy, LiveAdvisor covers general bookkeeping, tax, accounting, and business support. This means that queries and tasks that can be resolved within 20 minutes, by a phone call or short email, are in scope. Larger, more complex requests are out of scope.
For matters that aren’t covered by LiveAdvisor or another service we are engaged by you to provide, we’ll let you know where additional fees or engagements are required to resolve your query or task.